Shibori Tote Bag – Purple Rasen – Mini Spirals Carbon Neutral Bag

Bespoke orders (made to order or customised items) cannot be cancelled. I will often start to work on an order within 24hrs of receiving a commission so I cannot allow cancellations sorry. If you decide, for whatever reason, you no longer want the item please contact me to arrange whatever partial refund may be appropriate. Should I need to cancel your order for any reason I will inform you immediately and issue a full refund. Cancellation of ready made item orders can only be performed until they are shipped. Once the item is shipped you must refer to the refund policy for your return. If you decide you wish to exchange an item for a replacement when the item is not faulty (such as to change the size, or colour), you are responsible for the cost of the return postage. The exchanged item will need to be unused, unworn, and exactly as it was when you received it. Where there is a difference in price between the exchanged item and the replacement item the difference will be refunded or an additional charge will be made as appropriate. Once the returned item is received your replacement will be sent to you as soon as possible.
If you should find a fault with an item and desire a replacement, then please don’t hesitate to contact me and let me know the issue. If you can show the fault via photograph it may not be necessary to return the faulty item to get your replacement. If I deem it is necessary, you will receive the cost of return postage, as a gesture of goodwill, as a refund on your next purchase. Your replacement will be sent to you as soon as possible. If you need an exchange for an item that is out of stock you may be offered money off an alternative purchase as an alternative or be notified when the item can be made again. Many of my pieces are one of a kind and cannot be reproduced.