Rainbow Hearts

Processing time

All domestic/uk orders will be processed within 1-3 days when received from Monday to Thursday (excluding Bank holidays). Orders received Friday to Sunday may take a little longer (3-5days) but I will always do my utmost to package and post your goods as soon as possible.

If you wish to make a custom order, contact me directly. This will of course affect the shipping time depending on the complexity of your order.

Cost

I ask customers to share the cost of postage within the UK. Most of my products will fit in the small parcel category for Royal Mail. The cost to you is £2.50 and I pay the rest (as well as covering the cost of packaging). If the value of your order is greater than £35 then postage is free.

At present, I only regularly ship to the UK but international customers can contact me directly to discuss cost when wishing to purchase an item or make a custom order.

Packing material

I care about the environment and where possible I use recycled or re-used packaging materials. I do use plastic posting bags at times as these are lighter and they are good at protecting woollen goods from rain and damp. The bags are made from re-cycled plastic. I would ask that you dispose of them considerately. Other packaging items such as cardboard boxes and bubble wrap will have been re-used several times, so may show some signs of age!