Here at Samisu, our customers are our priority and we will always do our best to ensure customer satisfaction. Although we hope that our products arrive to you in perfect condition, we recognise that on rare occasions this may not happen.
Refunds will not be issued for cosmetic products for hygiene reasons.Â
The products are handmade and could have hairline/ minor cracks, slight colour differences or may be slightly impefectly shaped. As with any handmade products, imperfections may be found.Â
If there's any issue with your order such as product shortages, damages or any other discrepancies, these must be reported to us via email at samisu.info@gmail.com within 7 days, starting from the day of your delivery, and by stating your order number followed by your message.
Damaged items - When we send our products to you, we have made sure they are safe and securely packaged. If your order arrives damaged or in an unsatisfactory condition please contact us with photographic evidence. If you have to return, we ask that you repackage the damaged items (after corresponding with us), and send back to us You are liable for return postage. We will notify you when its delivered to us and process your refund or send you a replacement.
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