Cancellation
If you change your mind about an order before I have dispatched it, please do contact me as soon as possible to request a cancellation. If this is to cancel an in-stock item, then a full refund will be given, provided the item has not yet been posted. If the cancellation is for a personalised item, then you may still be charged for the work that has so far been completed.
Returns and exchanges
If you wish to return an order, you MUST contact me first to arrange for this.
If you are returning an item for a refund as you have simply changed your mind, you will be entitled to a refund of the value of the items ordered, minus the cost of post and packing, provided the item is returned in an acceptable condition.
If you are returning an item for an exchange, then please check with me first to ensure I have an alternative item in stock. You will have an exchange value equal to the value of the original item or less, minus the original post and packing, provided the item is returned in an acceptable condition.
If you are returning a faulty item, I will assess the fault on the items return, and provided this fault is genuine, you will be issued with a full refund for the cost of the item and original postage.
You are responsible for the cost of returning an item and they must come back in an unmarked and as new condition. If the items show any wear, beyond what may be a result of handling the item to check it is what you have ordered, a deduction will be made from your refund.
I recommend that you use weatherproof wrapping and sufficient protective packing materials to prevent damage to the item in transit. Should any damage occur to the package during its return, you will be responsible for any loss in value.
I also recommend getting a free Certificate of Postage as proof of postage. This doesn’t have to be a tracked/signed for service unless you want that security, or it is required by Royal Mail based on the insurance value of your order.
Please note, I cannot be held responsible for lost or damaged returned goods that have not been correctly insured.
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