The majority of items in my shop are made to order and therefore may take longer to create depending on the level of personalisation requested. I aim to post within 7 working days of order, however during busy periods (e.g. Christmas) this may take a little longer, but I will contact you as soon as possible if there will be any significant delay.Â
Everything is sent by 1st class Royal Mail signed for and can be tracked at the start and end of the journey. If you would like to upgrade your postage, please let me know before ordering. If you wish to order multiple items, I recommend contacting me before ordering so that I can combine postage for you.
From experience, I anticipate delivery of items within 5-14 working days once posted, however this could be up to 21 working days around high traffic times of the year.
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Undeliverable items
If your order is returned to me because it is undeliverable due to an inaccurate postal address provided by yourself, or if you don’t claim your package from the sorting centre, I cannot be held responsible. Under these circumstances, you will be responsible for the cost of re-posting the package.
Should your order be returned to me undelivered and you do not wish to have the package re-posted, I will cancel the order. I will also cancel the order if your parcel is returned to me undelivered and you do not respond to notification of this within 3 working days. In both of these instances, a refund will be issued for the value of the items ordered only, the postage cost will not be refunded.
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